![]() ![]() To accomplish this, you will likely use several different skills:Ĭommunication. ![]() For example, if you work as a virtual assistant for a technology company, you may need to help customers troubleshoot problems with their devices. They can also be useful when following up after an initial conversation. ![]() Related: 15 Customer Service Jobs That Pay Well What are customer service skills?Ĭustomer service skills are the set of behaviors you rely on when interacting with a customer. In this case, you would want to ensure that you understood and were able to meet their needs. For example, you may be in a role that provides services to other, internal teams. While traditionally you might think of customer care as a service from a business to a consumer, it is also applicable within a business. Customer service is used in many jobs at every level. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. ![]() What is customer service?Ĭustomer service is both a type of job and a set of job skills. If you aren't sure how to show your customer service skills on your resume, you can get professional help with our resume feedback questionnaire. Customer service is often considered a “ soft skill ,” including traits like active listening and reading both verbal and nonverbal cues. In general, customer service skills rely heavily on problem-solving and communication. In this video, Sinead reviews the 10 most common questions that recruiters ask in a customer service interview with examples for how to answer.Ĭustomer service skills are traits and practices that equip you to address customer needs and foster a positive experience. Related: 10 Most Common Customer Service Interview Questions ![]()
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